Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about our handmade items and business. If you can’t find what you’re looking for, feel free to contact us directly.

1. Are all your products handmade?
Yes! Every item we sell is 100% handmade. Priscilla and Luke craft each product with care, ensuring high quality and attention to detail.

2. Do you accept custom orders?
Absolutely! We love working on custom projects. If you have a specific idea in mind, please reach out to us, here and we’ll be happy to discuss your vision and create a unique piece just for you.

3. How long does it take to make a product?
Since all our items are handmade, production times may vary depending on the complexity of the item. On average, it takes anywhere from 2 to 4 weeks for an item to be completed. If you have a deadline or special request, let us know, and we’ll do our best to accommodate.

4. Can I choose the materials for my custom order?
Yes! For custom orders, we offer a range of materials. During the consultation process, we’ll work with you to choose the best materials that match your vision and needs.

5. Are your products available for wholesale?
Yes, we offer wholesale pricing for businesses interested in carrying our handmade products. Please contact us directly to inquire about wholesale opportunities.

6. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on your location. You can view shipping details at checkout.

7. How should I care for my handmade items?
To ensure your items last for years, we provide detailed care instructions for all items here. Proper care depends on the material used, so please refer to the specific guidelines provided with your order.

8. Can I return or exchange an item?
As our products are handmade, we offer returns or exchanges only in specific cases, such as damaged or defective items. Please contact us within 7 days of receiving your order, and we’ll guide you through the process.

9. How can I contact you?
You can reach us by email at info@plsmithed.com or through our contact page on the website. We are happy to answer any questions or assist with your order.

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If you have any further questions, don’t hesitate to get in touch. We're here to help!